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6265 Brockport NY 14420

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Tel: 0208 462 1778 Email: info@chcw.co.uk
Tel: 0208 462 1778 Email: info@chcw.co.uk

Privacy Policy

Privacy Policy

Coney Hall Cycle Works are committed to protecting your privacy. We will ONLY use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and General Data Protection Regulations 2018). We collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best service possible. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future.

The type of information we will collect about you when you complete either of our forms is:

• Name
• Address
• Phone Number
• Email Address
• IP Address

This information is stored on our hosting systems and our website simply verifies you as a customer of CHCW. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not transfer or sell your information. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should email us at info@chcw.co.uk

We use the information you provide for the following purposes:

• To send updates regarding the status of your enquiry or order
• To send newsletters and details of offers and promotions in which we believe you will be interested
• To improve the design and content of our website
• To understand the buying behaviour of our registered users
• To perform other general marketing and promotional activities focused on our products and services

How we market to you?

When you place an order you will be added to our database. You can opt-out of this by emailing us at info@chcw.co.uk.

Data is gathered as you browse the site and is used to build knowledge about what products are most commonly browsed and purchased. This information is associated with the email address. We use this data in an anonymised way to target you and people like you on social sites such as Facebook and Google. Again, once you opt-out your data is no longer used for this type of profiling. We take data security very seriously and will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure servers. All electronic financial transactions entered into through our website will be protected by encryption technology.

When you place an order, we need to know your name, email address, etc. This allows us to process and fulfil your order and to notify you of the status of your request. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.

Your Consent

By submitting information to CHCW you consent to the collection and use of this information by CHCW and it’s Service Provider (if any). If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.

Your Email Address

Your e-mail address will be used to communicate with you about your order. Your e-mail address may be used for our marketing purposes unless you unsubscribe. It is possible to unsubscribe at any time by emailing us at info@chcw.co.uk. If you do not wish to receive information about our products or services you can unsubscribe by clicking the unsubscribe link, which exists at the bottom of all marketing emails sent by CHCW.

Data Security

We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.

Improving Our Service

CHCW does not sell, trade or rent your personal information to others. To better tailor our services, we use non-identifying and aggregate information to help us make decisions on how to improve CHCW. We also share this generic information with our advertisers and other interested, reputable parties with whom we have established a formal business relationship. For example, we may tell advertisers which areas of the site have received the most traffic overall, or more specifically, what pages are visited demographically. However, we do not disclose the identifying information of individuals with advertisers. We also do not use or share the personally identifiable information submitted to us by any other means without providing you with the choice to opt-out or otherwise bar such unrelated uses.


Cookies are alphanumeric identifiers that are transferred to your computer’s (or alternative web browsing devices) hard drive through your Web browser to enable our systems to recognise your browser and to provide rich shopping features such as recommend products and loyalty discounts, as well as the storage of items in your Shopping Basket between visits. The Help menu in most common browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, because cookies allow you to take advantage of some of CHCW’s features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you may not be able to submit the request forms. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

Analytic Tools

Google Analytics is a system used by many websites to record information about visits to their website. Google set six different cookies with expiry dates ranging from 30 minutes to 2 years. These cookies are used mainly to differentiate between first-time visitors to a website and repeat visitors. They also allow us to ensure our website performs as well as possible for our users. The cookies are able to collect an anonymous customer number when a user is logged into the website, allowing our backend systems to ensure accuracy of Google Analytics data and help us ensure your website experience remains relevant across devices. They do not contain any personally identifiable information. You can find out more about how Google uses cookies at http://www.google.co.uk/policies/privacy/ (English only). These cookies may be used to help us target advertising on platform providers such as Google and Facebook. CHCW may from time to time share your details with third party analytical resources for the purposes of better understanding visitor behaviour and performance, website performance, improved ad relevance, and any other analytical process to give CHCW a better understanding of how to develop its offering to its customers. These third parties will be employed solely for the purpose of the aforementioned analytical purposes, and as such CHCW will ensure that the third party is contractually obliged to use the data only for the analytical purposes set out in the agreement between CHCW and the third party, and CHCW will also ensure that the third party is contractually required to maintain a level of security around the shared data, at least as safe as CHCW itself employs. Failure on the part of the third party to meet its contractual obligations will result in CHCW recovering the data, and taking all reasonable actions to ensure the third party no longer has access to the shared data. Any third party cookies used on CHCW will adhere to the same standards as first party cookies and not collect any personally identifiable information.

Social Media Plug-ins

Social Media Plug-ins for Facebook and Twitter obtain data for tracking purposes. This included the ability to track an audience across device for advertising purposes in line with the Terms of each social media platform.

International Privacy

The above privacy statement may not be applicable in all countries, as security policies may vary according to the individual Internet laws in each host country


We will not pass your information to any third parties without your consent. You can also email us to stop receiving any information about us and our services by e-mailing info@chcw.co.uk. If you have any queries about our Privacy Statement you should contact us by e-mailing info@chcw.co.uk.